Delivery time 3-5 working days
After your payment has been verified, we will process and ship your order. Orders are packed and shipped within 3 working days.
If you have chosen ‘transfer in advance’ or your payment has failed, please state the order amount. of the order number to account number NL72 INGB 0007 4620 01 in the name of GRANDMA. general partnership
Our packages are sent with PostNL. The contribution to shipping costs within NL is €5.95; Belgium & Germany €9.75. Other countries from €17.50.
Once your package has been delivered to the courier you will receive a Track and Trace code with which you can track your package. NB! Not at home: Packages will remain at a collection location for a maximum of 1 week, after which they will be returned.
Exchanges and returns
We hope that you are satisfied with the items you purchased from us. If this is not the case, you can return the order to us up to 14 days after receipt.
How can I exchange my order?
If you want to exchange 1 or more items, you can indicate this by sending an email to firstname.lastname@example.org in which you indicate which item(s) you want to exchange and which item(s) you want to receive. The costs of return shipping are at your own expense.
The new products will be shipped after receipt of return shipment and/or after receipt of additional payment.
How can I return my order?
- Your return must be reported within 14 days of receipt.
- Your return must be in its original condition and in the original packaging.
- Any free products must be returned.
- You are returning from a European country.
How do I return my order?
1. Use our withdrawal form or send an email to email@example.com indicating which items you want to return; your order number; name + address and on which bank account number you want to receive the return amount.
2.Pack your return shipment carefully.
3a. Register your package via the returns link and hand your package over to the carrier and have the barcode scanned.
3b. Choose your own carrier and send the package to Planetenlaan 17, 9405PA Assen with a T&T to firstname.lastname@example.org
We will make the exchange or refund within 5 working days after receipt.
How much does returns cost?
Returns are at your own expense. Through the return link, the contribution within the Netherlands is €5.95 and Belgium and Germany €9.75.